FAQ

Forms of Payment

We accept Visa, Matstercard, Discover, American Express and Paypal.

 

When will I Receive my order?

We process orders within 1-2 business days, then ship them to you via UPS. All in all, standard shipping takes 3-7 business days to process and receive. If an order is placed by 10:30 am EST, it will ship out on the same business day.

 

Can I get my order expedited?

Yes. We offer expedited shipping at checkout. Our expedited shipping is handled through UPS and pricing is available at checkout. If an order is placed after the 10:30 AM cutoff and would like rush, please email us at info@ila-shop.co

 

What if I need to change my order?

Feel free to reach out to info@ila-shop.co — we’ll see what we can do!

 

What is your shipping service?

ILĀ ships all domestic orders via UPS, Monday through Friday. Your shipping options and cost will be outlined at the time of checkout.

A confirmation email along with shipment tracking will be sent with the details of the order.

Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email info@ila-shop.co

 

Your Shipping rates seem hight, why is that?

Our products are enclosed in all glass vessels, and are quite heavy. We take every measure to safely package our ingredients to your doorstop to ensure safe arrival and hence shipping may be slightly higher than one might expect.

 

Do you ship internationally?

Yes, we ship internationally using USPS First Class International, prices are available at checkout.

Please be aware international orders generally take 6-12  business days. All sales are final - returns are not accepted. Please be aware international orders generally take 6-12 business days. All sales are final. ILĀ is not responsible for any import fees, taxes VATs or any other custom fees should your package be processed by Customs. 

Be aware if customs does process your shipment you may experience delays. If packages are refused due to unexpected customs fees you will be charged for outgoing and incoming shipping fees as well as the refusal charges.

 

How can I stay updated on new products and events?

We're glad you asked! You can sign up for updates through this link

 

Do you sell wholesale?

Yes - we do sell to a select number of shops - for further details please email us at wholesale@ila-shop.co

 

Do you offer customized gift options for large or corporate gifting ?

We are happy to offer these customizations - please email us with specific requests at info@ila-shop.co

 

Press + Copyright - Can we feature your work?

We welcome your help in spreading the word about our shop—please credit ILĀ and link back to our url when possible—for press features please email info@ila-shop.co