Return & Exchange

Return Policy

Non-edible items purchased from ila-shop.co may be returned for a store credit only, within 14 days of order delivery provided they are in their original condition and packaging. Store credits are valid for one year from date of issue with no exception

Customers are responsible for all additional shipping costs for returns.

All edible items are non-refundable.

To return merchandise, contact info@ila-shop.co

 

Terms and Conditions

Customer Information

ILĀ only collects information on our customers for the sole purpose of order tracking and records keeping of orders placed online. This information is limited to Customer name, address, email, telephone number, and IP addresses.

ILĀ will only contact you by phone in the event of a problem with a web order place via ila-shop.co. At the time of checkout you have the option of joining the ILĀ mailing list. ILĀ may occasionally send you email regarding new product lines and store information. You have the option to discontinue these emails at any time by following the link at the bottom of every email.

At no time does ILĀ (CHD LLC) retain sensitive information such as credit card numbers. ILĀ does not share your customer information under any circumstances.

At no time does ILĀ collect information on customers specific browsing habits. ILĀ also records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.

 

Security

All orders submitted to ILĀ are encrypted with 256 bit SSL security to ensure your transactions are processed safely.

 

Privacy

ILĀ respects your right to privacy. ILĀ will not sell or share your name or personal information.

 

Cookies

ila-shop.co does not set cookies, rather we set session variables. Session variables are set to specifically keep track of your shopping.

 

Taxes

Sales tax is charged on orders shipped within California at the local tax rate.

 

Terms and Conditions

In using this site you agree to the terms and conditions outlined in this document. Please take a moment to review these terms and conditions. In using ila-shop.co, you accept these terms and conditions. If you do not accept these terms and conditions please do not use ila-shop.co. These terms and conditions may change at any time. ILĀ reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of ila-shop.co is bound by the terms and conditions outlined on the site, we therefore encourage you to review these terms and conditions each time you use this site.

ALL PRICES LISTED ARE ACCURATE TO THE BEST OF OUR ABILITY. IN THE RARE CASE THAT AN ITEM IS LISTED INCORRECTLY, ILĀ RESERVES THE RIGHT TO REFUSE THE SALE AND MAY OFFER THE ITEM AGAIN WITH THE CORRECT INFORMATION. ILĀ DOES NOT GUARANTEE THE AVAILABILITY OF ANY ITEMS LISTED ON ILA-SHOP.CO IF THE ITEM SELECTED FOR PURCHASE IS NOT AVAILABLE, ILĀ WILL MAKE EVERY EFFORT TO CONTACT THE CUSTOMER TO NOTIFY THEM OF THE CANCELLATION.

PLEASE NOTE THAT UPON PLACING AN ORDER, A RECEIPT IS AUTOMATICALLY MAILED CONFIRMING THE PURCHASE INTENT. THIS RECEIPT DOES NOT CONSTITUTE A CONTRACT, AND ORDERS MAY BE CANCELLED AT ANY TIME DUE TO INSUFFICIENT STOCK, INABILITY TO AUTHORIZE A CREDIT CARD, SUSPICION OF FRAUDULENT INTENT, DISCOVERY OF AN INCORRECT ITEM PRICE, OR ANY OTHER REASON, AS WE SEE FIT. PLEASE FURTHER NOTE THAT MARCH SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY SUCH ORDER WHETHER OR NOT YOUR CREDIT CARD HAS BEEN CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED AND YOUR ORDER IS CANCELED, ILĀ SHALL ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT IN THE AMOUNT OF THE PURCHASE.

 

DISCLAIMER

This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that ILĀ shall not be liable for any damages of any kind related to your use of this site.

 

INDEMNIFICATION

You agree to defend, indemnify and hold ILĀ (CHD LLC) harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

 

COPYRIGHT

All content of this site ilc-shop.co is the sole property of ILĀ (CHD LLC). All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of ILĀ.